
The Industry Today
Four numbers that describe the ground under your feet.
142M
U.S. credit union members
Membership continues to grow, but so does the share of accounts that are dormant or secondary to a fintech primary.
Illustrative · NCUA year-end summary
78%
of members expect mobile parity
Members now expect their credit union app to match the top three big-bank apps feature-for-feature, not season-for-season.
Illustrative · industry survey
1 in 3
primary deposit relationships lost to neobanks
Among members under 40, a third of primary checking activity has migrated to Chime, Cash App, SoFi, and their peers.
Illustrative · consumer banking research
+41%
regulatory workload since 2020
NCUA cyber incident reporting, third-party risk oversight, and BSA/AML modernization have compounded compliance overhead.
Illustrative · compliance benchmark
"For a credit union of [CLIENT NAME]'s size, the question isn't whether to modernize — it's how quickly you can do so without disturbing the member relationships that make you distinctive."